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We are continually updating our FAQ section which aims to answer your questions on-site.

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Need Help?

If you are unable to find the answer to your question in our Help Centre please call our Customer Services team on 0845 607 6002 or email us.

Frequently Asked Questions

Here is a list of our Top 10 frequently asked questions.

  1. What is my username?
  2. What if I lose or forget my dealing password?
  3. I haven’t received my Contract Note, what should I do?
  4. I have sent you my share certificate, when will my portfolio be updated?
  5. How do I deposit share certificates for US, Canadian and Australian stocks I already own?
  6. How do I open an account?
  7. How do I transfer my existing ISA to TD Waterhouse?
  8. What type of orders can I place?
  9. Does it cost me anything to open an account?
  10. What type of account do I need to trade online?

Site Map

Can't find what you're looking for? Our site map provides an at-a-glance overview of the whole TD Waterhouse web site.

Trading Demo

Take a tour of our online service with our Trading Demo.

Glossary

A comprehensive A-Z glossary of share dealing and investment terms.